Additional Information
1. DELIVERY SERVICE:
Our Standard Free Delivery service is designed to get your products to you as quickly as possible. In some cases, we may use pallet deliveries, as they are one of the fastest options available. For pallet deliveries, your product will arrive securely on a pallet, typically with kerbside delivery. If you prefer a more hands-on service, we also offer Premium Two-Man Door Delivery and White Glove Delivery options. However, please note that White Glove Delivery is not available for the following postcodes: AB, CA, DD, DG, EH, EX, FK, G, KA, KY, LA, ML, PA, PH, PL, TA, TD, TQ, and TR. Additional delivery charges may apply for these locations.
2. ASSEMBLY SERVICE:
Free Assembly Service:
We offer a complimentary assembly service for select wardrobes to enhance your convenience. These wardrobe arrives flat-packed, but if it qualifies for our Free Assembly Service, as indicated on the product page, professional fitters will handle the assembly for you at no additional charge. This service is available only for certain wardrobes, so please verify on the product page whether your wardrobe is eligible for this benefit.
Please note that it is the customer’s responsibility to check the measurements of the wardrobe and ensure there is adequate space for assembly. We recommend leaving an additional 10-20 cm clearance around the wardrobe to allow for proper installation. If you are unsure about the space requirements, please contact us before placing your order.
Flat Pack Wardrobes:
For wardrobes that do not include the free assembly service, they will be delivered in flat-packed form. However, if you reside within a 40-mile radius of the BB9 postcode, we can arrange assembly services at an additional cost. Please reach out to our customer service team to discuss this option and arrange for assembly if needed.
Dining Tables & Chair Sets:
Dining tables and chairs typically do not come with free assembly. We recognise that assembling a dining table set can be a complex task. Therefore, we offer an assembly service for both dining tables and dining table sets (including chairs). If you require assistance with assembly, please let us know, and we will provide this service at an additional fee. Note that if you are purchasing chairs only, they will be delivered in boxes, and assembly service will not be available for these items. For detailed information and assistance, feel free to contact our customer service team.
Our goal is to ensure that your experience with us is as smooth and convenient as possible. Please don't hesitate to reach out if you have any questions or require further assistance.
3. MADE TO ORDER ITEM:
Please be aware that all Made to Order items are meticulously crafted based on the specifications you provide. Due to the customised nature of these products, we are unable to accept cancellations or assume any additional costs that may arise from inaccurate information provided during the ordering process. Therefore, it is crucial to double-check all details before finalising your order to ensure everything meets your requirements.
4. COLOUR VARIATIONS & PRODUCT IMAGES
Please note that colours may appear differently on screens due to variations in display settings, lighting conditions, and reflections. For example, a champagne-coloured product may appear slightly greyish in a darker setting or under certain lighting conditions. We continuously strive to improve our product images, and recent updates may showcase the same product in a brighter room to better reflect its true colour. However, the actual colour of the product remains unchanged.
If the manufacturer makes any changes to the product's colour, we will notify customers accordingly. Please be aware that cancellations or refunds will not be accepted based on colour perception from images alone. If you are unsure about a colour, we encourage you to contact us before placing an order.
