Return & Refund Policy - Pendle Village Furniture

FREE SHIPPING FOR ONLINE ORDERS OVER £350 Interest Free Finance on Furniture, Dining Table Sets, Wardrobes, Beds and Mattresses and Sofas

FINANCE 0% INTEREST FREE CREDIT Pendle Village Furniture Serving customers in and around Lancashire since 1997 trusted by million of our customers

CELEBRATING 25+ YEARS

Start typing and hit Enter

Shopping Cart

Your shopping bag is empty

Go to the shop

Back to login

Don’t have an account?Register now

Back to login

Home Pendle Village Furniture Return Policy

Pendle Village Furniture Return Policy

Reasons for Cancellation and Refunds:

Change of mind
Delivery delays
Item out of stock
Inappropriate item
Product quality dissatisfaction
Unhappy with service
Item not available

We ensure fair trading practices and allow customers to exercise their statutory rights freely.

Order Cancellation:

To cancel an order before delivery, email us at hello@pendlevillagefurniture.co.uk. Refunds will be processed within 7 to 30 days upon receiving your request.

Return Policy:

Returns are accepted within 14 days of delivery. Please note that returns are not free and may incur additional charges listed below:

We will arrange a courier to collect the item, with a pick-up fee starting from £60, depending on the product's weight/size.
Please contact us at hello@pendlevillagefurniture.co.uk for details.

Charges:

Delivery Fees: Our free delivery service is not valid on unwanted items, we reserve the right to deduct delivery charges from the refund in case of returns.
Collection Fees: Deducted from refunds for unwanted items.
Restocking Fees: Some returned products incur restocking fees charged by our suppliers, we reserve the right to deduct these fees from the refund incase of returns.

Conditions:

Items must be in unused condition and in original packaging.
Contact customer service to initiate a return.
For damaged, faulty, or incorrect products, provide photographic evidence within 10-14 days.
Refunds will be processed within 30 days of receiving the item at our warehouse.
Self-assembled or third-party assembled items are not eligible for return or refund for Flat Pack Furniture.
Sale and Clearance items are non-returnable.
Mattress covers, mattresses, and pillows are exempt for hygiene reasons. Mattresses can only be replaced or repaired if faulty or damaged.
No returns after 30 working days.
Made-to-order and Ready-assembled furniture are non-returnable.

Damage or Discrepancies:

Reporting Period: Any damages or discrepancies must be reported within 48 hours of delivery.
Retention of Packaging: Please retain all original packaging and provide photographic evidence of any damaged, faulty, or incorrect items.
Replacement Policy: We will replace any damaged parts or items free of charge.
Assembly Attempted: If the product has been assembled, it may affect our ability to replace or refund the item. We strongly recommend inspecting all items prior to assembly. Do not attempt to assemble a damaged product, as doing so may result in additional costs and complicate the replacement process. Always inspect for faults or damages before assembling.
Cancellation Policy: We do not accept cancellations of orders if the products, including damaged items, have already been assembled. Products must be in their original packaging to qualify for a return or cancellation.

Incorrect Item Received:

If you receive an incorrect item, please notify us promptly. For flat-pack products, ensure you report the issue before commencing assembly.

Made To Order Products:

Products from specific brands (Alf Italia, Arredoclassic, Breasley, Buoyant Upholstery, Calligaris, Camel Group, Clemence Richard, Corndell (Annecy Painted), Devonshire Pine and Oak (Lundy Painted), Dormeo Octaspring, Dura Beds, Ercol, Gallery Direct, Gami, Kayflex, Lebus Upholstery, Qualita, Rauch, Relyon, Sicily Designs, Stone International, Stuart Jones, Sweet Dreams, TCH Furniture, Tema Home, Vogue Beds, Welcome Furniture, Wiemann UK, Heathfield, Nolte Mobel, Staud, Swanglen, Tom Schneider, Kebe Living, Nordal, etc.) are 'Made to Order' and are only produced upon receiving an order. Items from these brands cannot be cancelled or changed. Made to Order items are clearly labelled as such on the product page.

Privacy Policy:

We collect your information solely to fulfil orders and address enquiries. Your details are not disclosed to third parties without consent. Review our Privacy Policy for more information.

Applicable Law:

Pendle Village Furniture operates under the jurisdiction of England and Wales. Any disputes will be resolved according to these laws.

FAQ's:

Q. Can I return my unwanted item myself?

A. Yes, you can return your unwanted item yourself by choosing a courier of your choice. However, it is your responsibility to ensure the item arrives in its original condition and undamaged. If the item is damaged during the return process, we will not accept the return or issue a refund. To avoid this risk, we recommend using our return service, which includes insurance to cover any potential damage during shipping.

Q. What happens if my return gets damaged during the return shipping process?

A. If an item is damaged during the return shipping process, it is the customer's responsibility. We will not accept the return or issue a refund for damaged items returned without using our recommended return service. Customers will need to arrange to take back the damaged item. To avoid this risk, we strongly recommend using our return service, which includes insurance to cover any potential damage during shipping.

Q. Why is a delivery fee being deducted from my refund if the original delivery was free?

A. The complimentary delivery service provided with your initial purchase covers the costs associated with delivering the item to you. When returning an item, while the original delivery was free to you, there are still logistical and handling costs involved in processing and delivering the products to you. Therefore this fee will be deducted from your refund if you decide to return the item.

Q. What if my product has damages but I’ve already assembled it?

A. We strongly recommend inspecting all products before assembly. Please do not assemble any damaged items, as we won’t be able to replace them once assembled. Additionally, if you wish to cancel your order due to damages, it is not possible to cancel once the goods have been assembled or are no longer in their original packaging. Couriers are also unable to collect assembled items without original packaging. In special circumstances where we agree to process a return, additional costs may apply, but full cancellation won’t be an option. All damages must be reported within 48 hours of receipt.