At Pendle Village Furniture, our aim is to make your delivery as smooth, transparent and convenient as possible. This page explains where we deliver, the services we offer, how long delivery may take and what to expect for made-to-order and flat-pack items.
1. Delivery Coverage
We deliver throughout England, Wales and Scotland. Some Scottish and remote postcodes may incur an additional delivery charge due to distance or courier access.
White Glove Delivery is not available for the following postcodes:
AB, CA, DD, DG, EH, EX, FK, G, KA, KY, LA, ML, PA, PH, PL, TA, TD, TQ, TR
Additional delivery charges may apply for these locations. We kindly ask that you check with us before placing your order. Even if no extra charge is shown at checkout, if a surcharge does apply we will contact you to advise the amount and arrange payment before your order is dispatched.
2. Delivery Services Overview
Depending on the item and your location, your order may be delivered using one or more of the following services:
- Standard Doorstep Delivery – single driver delivery to your door, including some palletised deliveries.
- 2-Man Room-of-Choice Delivery – ideal for large or heavy items that need to be carried into a specific room.
- White Glove Delivery (where available) – room-of-choice delivery with unpacking and assembly on selected products.
Some larger or heavier items may require a two-man or premium delivery service to ensure safe handling. Properties with restricted access, narrow roads, steep drives or limited parking may require special arrangements; please let us know about any access issues before your delivery is booked.
3. Standard Doorstep Delivery
Our standard delivery service is free on most items and usually involves a single driver delivering to the front door of your property or to the nearest safe access point.
Pallet Deliveries (Part of Standard Delivery)
Some items are shipped on a pallet to protect them in transit. If your item is sent via pallet, the delivery will be kerbside only. This means the driver will offload the pallet at the nearest safe point to your property, but they are not responsible for moving it into your home or to your room of choice.
We indicate pallet deliveries on the relevant product pages and during checkout wherever possible so you know what to expect before ordering.
4. 2-Man & White Glove Delivery
For large or heavy furniture, you may be offered or may choose to upgrade to a two-man or white glove delivery service.
- 2-Man Room-of-Choice Delivery – two-person team delivers your furniture into the room you choose, subject to safe access.
- White Glove Delivery (where available) – two-person team delivers to your chosen room, unpacks and assembles selected items and removes packaging.
White Glove Delivery is not available in all areas, and is excluded from the postcodes listed in the Delivery Coverage section above. In those locations, only standard or 2-man services may be offered.
5. Delivery Times & Scheduling
Each product listing displays an estimated dispatch time. Most items are dispatched within 5 to 10 working days. Orders placed over the weekend are processed on the next working day, usually Monday.
Once your order is ready for dispatch, our courier or delivery partner will contact you directly to arrange a convenient delivery date and, where possible, a time slot. We can request preferred dates on your behalf, but final scheduling is controlled by the courier as they plan their routes.
We always aim to dispatch within the timeframes shown, but occasionally delays can occur due to factors such as high demand, supply issues or courier capacity. In the event of an unusual delay or if items are not in stock, we will contact you to update you on the status of your order.
6. Made-to-Order Items
Some items, including many German wardrobes and custom sofas, are made to order specifically for you.
- German Wardrobes – made to order according to the specifications you select at the time of purchase.
- Made-to-Order Sofas – often standard in size but available in a wide choice of fabrics and colours, produced individually based on your selections.
Because these products are manufactured to your chosen options, cancellations or changes cannot be accepted once production has begun. Please ensure all details (sizes, finishes, colours and configurations) are correct before placing your order.
Standard dispatch times for made-to-order items are shown on each product page. However, delays can occasionally occur due to high demand at the manufacturer’s end, delays in fabric or frame supply, or capacity issues at their production facilities. While we understand delays can be frustrating, we do not compromise on quality by rushing orders or using substandard materials.
In some cases, if a delay extends beyond four weeks, we may be able to speak to the manufacturer about possible goodwill compensation on your behalf; however, this is not guaranteed and is entirely at the manufacturer’s discretion. We are unable to offer compensation or refunds for delays in manufacturing, transit or replacement parts.
7. German Wardrobes – Production, Transit & Replacement Parts
Most of our wardrobes are supplied by premium German manufacturers and are made to order. Once produced, they are transported from Germany to the UK. Delays can sometimes occur due to customs inspections, transport issues or hub handling.
Due to their size and weight, these wardrobes can occasionally sustain damage during transit despite careful packing. If any damage is reported, replacement parts must be ordered from the manufacturer in Germany and will generally follow the same lead time as the original order, typically 8 to 10 weeks. It is not possible to arrange immediate replacement parts.
We appreciate that this can be disappointing, especially after waiting for a made-to-order item, but we cannot be held responsible for transit damage or the extended lead time required for replacement components, and we do not offer compensation or refunds for such delays.
8. Wardrobe Delivery & Assembly Services
We offer several different service levels for wardrobe delivery, depending on the product and location.
Delivery Only
Your wardrobe will be delivered to your property but assembly is not included. The item will arrive flat-packed with assembly instructions.
Delivery with Assembly
On some wardrobes, a delivery-with-assembly service is available. In these cases, delivery and assembly are usually carried out by specialist teams appointed directly by our suppliers (such as Rauch or Wiemann). We liaise with the manufacturer, and they then coordinate their courier and fitting partners to complete the job at your home.
If any parts are damaged or missing, the delivery/assembly team will report this and arrange for replacement parts to be ordered. A follow-up visit for completion or reassembly can only be scheduled once the replacement parts have arrived at their hub and been checked. They generally avoid booking appointments in advance of receiving the correct parts to avoid further disappointment. We cannot be held responsible for these scheduling decisions and do not offer compensation for delays caused by the replacement part process.
Free Assembly Service (Selected Wardrobes)
For selected wardrobes, we offer a complimentary assembly service. These products are delivered flat-packed, but if they qualify for free assembly, professional fitters will assemble the wardrobe for you at no additional charge. Eligibility for free assembly is clearly indicated on the relevant product pages.
It is the customer’s responsibility to check the wardrobe measurements and ensure there is sufficient space for assembly. We recommend allowing an extra 10–20 cm of clearance around the wardrobe to enable safe installation. If you are unsure about space requirements, please contact us before placing your order.
Flat-Pack Wardrobes (Optional Paid Assembly)
Wardrobes that do not include free assembly will be delivered in flat-packed form for self-assembly. If you live within approximately a 40-mile radius of postcode BB9, we may be able to arrange a professional assembly service at an additional cost. Please contact our customer service team to discuss availability and pricing.
8. Dining Tables & Chair Sets – Assembly
Dining tables and dining table sets do not usually include free assembly. We understand that assembling a dining table and multiple chairs can be time-consuming and sometimes complex, so we offer a paid assembly service for:
- Dining tables
- Dining table sets (table and chairs together)
If you would like assembly for your dining table or dining set, please let us know and we will quote for this service.
Chairs-only orders are delivered boxed for self-assembly, and assembly service is not available for chairs purchased on their own.
9. Deliveries to Flats
For customers living in flats or apartments, our standard delivery is to the main entrance of the building. Couriers are not required to carry items up stairs or through corridors, especially where there is no lift or where access is restricted.
If your flat is above the first floor, we strongly recommend upgrading to a room-of-choice delivery service (where available), particularly for larger or heavier items such as wardrobes, sofas and dining tables. This helps ensure that items can be safely brought into your home.
10. Deliveries to Northern Ireland
We can deliver selected products to Northern Ireland, however additional delivery charges will apply. Because availability varies between items, we strongly recommend contacting us before placing your order to confirm whether delivery is possible for your chosen product and to receive an accurate delivery quote.
Rauch & Wiemann Wardrobes – Delivery & Assembly in Northern Ireland
We are able to deliver and assemble certain Rauch and Wiemann wardrobe ranges in Northern Ireland. Any wardrobe listed on our website with Free Assembly can be delivered and assembled with no extra charge, provided the range is eligible for Northern Ireland service. As availability is limited to specific models, we kindly ask that you confirm with us before placing your order.
11. Customer Responsibilities Before Delivery
To help ensure a smooth delivery, we kindly ask customers to:
- Ensure someone is available at the property on the agreed delivery day.
- Check that doorways, hallways, staircases and lifts are suitable for the size of the item.
- Inform us of any access restrictions, parking limitations or special requirements in advance.
- For items with assembly included, ensure the room is clear and ready for the delivery team to work safely.
12. Our Commitment
We are committed to sourcing quality products and working with trusted delivery partners to ensure your furniture arrives in excellent condition. While certain parts of the process are handled by manufacturers and external couriers, we will always do our best to support you, keep you informed and resolve any issues as efficiently as possible.
If you have any questions about delivery, assembly, access or lead times, please contact our customer service team before placing your order or as soon as possible afterwards. We are here to help make your experience with Pendle Village Furniture as straightforward and enjoyable as we can.
Delivery Terms & Conditions – Important Information
Delivery Windows & Arrival Times
All deliveries are carried out by our external courier partners. While we can request preferred delivery dates on your behalf, delivery times cannot be personalised or guaranteed. Couriers will provide an estimated delivery window (usually a 4-hour slot), but actual arrival times may vary due to traffic, delays at previous addresses, or unforeseen circumstances.
As furniture deliveries can take longer than standard parcel deliveries, drivers may occasionally arrive outside the estimated window. By placing an order, customers acknowledge that such variations can occur and that waiting for the courier during the provided window is part of the delivery process. We are not able to compensate for time spent waiting for a delivery.
Missed Assembly or Service Errors
In rare cases, a paid assembly or additional service may be missed due to human error. If this occurs, we will:
- Arrange for the correct service to be carried out on another date, subject to courier scheduling and route planning, or
- Provide a refund for the cost of the missed service.
While we always strive to correct mistakes swiftly, re-arranging assembly requires courier availability and route alignment. Specific customer-requested dates or urgent visits cannot be guaranteed due to these operational limitations. We apologise for any inconvenience caused and will assist in resolving the matter as efficiently as possible.
Customer Responsibility to Accept Delivery
It is the customer’s responsibility to ensure someone is available to accept the delivery during the provided timeslot. As delivery windows are estimates provided by the courier, waiting for the courier during this timeframe is considered part of the delivery process.
If delivery is missed due to customer unavailability, or if delays occur for reasons outside our control, we are unable to offer compensation for time lost or waiting. However, in the event of a courier error or service issue, we will do our best to assist and resolve the matter through the courier.
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to hello@pendlevillagefurniture.co.uk.
